FAQ

Hydraviq FAQs

Shipping & Delivery

• Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).

• Standard delivery in the USA typically takes 4–7 business days.

• Any exceptions or delays will be noted on the product page.

Returns & Refunds

• You have 30 days from delivery to return unused, undamaged items in their original packaging.

• Defective items: return shipping is covered by Hydraviq.

• Returns for other reasons: customer covers shipping.

Payment Methods
We accept:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover

• Digital Wallets: Apple Pay, Google Pay, Shop Pay

• PayPal Express

Order Cancellation

• Cancel anytime before your order ships for a full refund.

• Contact us immediately at support@hydraviq.com.

• Orders already shipped must be returned via our standard return process.

Damaged or Incorrect Items

• Inspect your order upon delivery and note any visible damage.

• Email photos to support@hydraviq.com for replacement or compensation.

Placing an Order

• Online: Click “Add to Cart,” proceed to checkout, and enter shipping/billing info.

• By Phone: Call +1 (302) 440-4635 to place your order directly.

Order Confirmation & Tracking

• You’ll receive a confirmation email after checkout.

• When your order ships, we’ll send tracking details via email.

Changing Your Order

• Orders can be modified before shipment by emailing support@hydraviq.com.

• Any price adjustments will be updated on your invoice.

Customer Support

• For questions or urgent assistance, contact us:

  • Email: support@hydraviq.com

  • Phone: +1 (302) 440-4635